Privacy Policy
Effective Date: 06 July 2026
VegCrop HORECA Mobile Application & Website
This Privacy Policy explains how VegCrop Agro Products Private Limited ("VegCrop", "we", "our", or "us") collects, uses, stores, and protects your information when you use:
HORECA VegCrop Mobile Application
Related products and services offered by VegCrop.
By using our application or website, you agree to the practices described in this Privacy Policy.
1. Company Information
VegCrop Agro Products Private Limited
Website:
https://horeca.vegcrop.in
Email:
sales@vegcrop.in
Customer Support:
+91-8169109052
2. Information We Collect
Depending on how you use our services, we may collect the following information.
A. Personal Information
Name
Mobile Number
Email Address
Company Name
GST Number (where applicable)
Delivery Address
Billing Address
City
State
PIN Code
B. Order Information
When you place an order we may collect:
Products ordered
Quantity
Order history
Invoice information
Payment status
Delivery preferences
C. Device Information
Our application may automatically collect:
Device model
Operating System
App Version
Device identifiers
IP Address
Crash logs
Diagnostic information
D. Location Information
If you permit location access, we may collect your approximate or precise location only to:
Show nearby delivery availability
Improve delivery services
Calculate shipping charges
Provide location-based services
Location access is optional and can be disabled from your device settings.
E. Usage Information
We may collect information regarding:
Pages viewed
Features used
Products searched
Time spent inside the application
App performance
Error reports
3. Information We Do NOT Collect
VegCrop does not intentionally collect:
Bank account passwords
Debit or Credit Card PIN
UPI PIN
Aadhaar Number
Biometric Information
Personal Messages
Call Records
Contacts unless you explicitly allow access
Payment information is processed securely by authorized payment gateway providers.
4. How We Use Your Information
Your information may be used to:
Create and manage your account
Process orders
Deliver products
Provide customer support
Send order confirmations
Send delivery updates
Improve our products and services
Respond to your enquiries
Prevent fraud
Comply with legal obligations
Improve app performance
Provide promotional offers (only where permitted)
5. Marketing Communications
We may send:
Promotional Offers
Product Updates
Discount Coupons
Festival Offers
New Product Launches
Service Notifications
You may opt out of promotional communications at any time using the unsubscribe option or by contacting us.
6. Cookies and Similar Technologies
Our website and app may use cookies and similar technologies to:
Remember your preferences
Keep you signed in
Improve website performance
Analyse traffic
Enhance user experience
You may disable cookies through your browser settings; however, certain features may not function properly.
7. Sharing of Information
We do not sell your personal information.
We may share your information only with trusted service providers necessary to operate our business, including:
Delivery Partners
Logistics Providers
Payment Gateway Providers
SMS Service Providers
WhatsApp Business Messaging Providers
Cloud Hosting Providers
Analytics Providers
Customer Support Platforms
Government Authorities where required by law
All such partners are expected to maintain appropriate security and confidentiality.
8. Third-Party Services
Our application or website may integrate with third-party services including:
Google Play Services
Google Maps
Firebase
Google Analytics
Payment Gateway Providers
WhatsApp Business API
SMS Gateway Providers
These services operate under their own privacy policies.
9. Data Security
We use commercially reasonable technical and organizational measures to protect your information, including:
Secure servers
Encrypted communication (HTTPS/SSL)
Access controls
Authentication mechanisms
Firewall protection
Regular security monitoring
While we strive to protect your information, no system can guarantee absolute security.
10. Data Retention
We retain your information only for as long as necessary to:
Provide our services
Maintain transaction records
Meet legal and tax obligations
Resolve disputes
Enforce our agreements
When information is no longer required, it is securely deleted or anonymized.
11. Your Rights
You may request to:
Access your personal information
Correct inaccurate information
Update your profile
Delete your account
Delete personal data (subject to legal obligations)
Withdraw consent where applicable
Receive a copy of your personal information
Requests may be sent to:
12. Account Deletion
Users may delete their account from within the application (if available) or request deletion by visiting:
https://horeca.vegcrop.in/account/profile
or by emailing:
Some transaction records may be retained where required under applicable laws.
13. Children's Privacy
Our products and services are intended for business customers and adults.
We do not knowingly collect personal information from children under 18 years of age.
If such information is discovered, it will be deleted promptly.
14. International Users
If you access our services from outside India, your information may be transferred to and processed in India where our servers or service providers operate.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any changes will be published on this page together with the revised Effective Date.
Continued use of our services after changes indicates acceptance of the updated policy.
16. Contact Us
If you have questions regarding this Privacy Policy or your personal information, please contact:
VegCrop Agro Products Private Limited
Website:
https://horeca.vegcrop.in
Email:
sales@vegcrop.in
17. Google Play Compliance
This Privacy Policy is intended to comply with applicable Google Play User Data policies. It explains:
What information is collected
Why it is collected
How it is used
Whether it is shared
How it is protected
How users may request deletion of their account and personal information
If our application introduces new permissions or features requiring additional data collection, this Privacy Policy will be updated accordingly.
