VegCrop Shipping & Privacy Policy along with Terms & Conditions for HORECA Products
Shipping Policy
VegCrop HORECA Shipping Policy
At VegCrop, we are committed to maintaining the quality, safety, and integrity of our frozen food products throughout the supply chain. All orders placed through horeca.vegcrop.in are delivered using temperature-controlled refrigerated vehicles to ensure products remain frozen and in optimal condition.
Delivery Coverage
We currently deliver across the Mumbai Metropolitan Region (MMR), including:
Mumbai City
Mumbai Suburban
Thane District
Navi Mumbai
Mira-Bhayandar
Kalyan-Dombivli
Bhiwandi and surrounding serviceable areas
For deliveries outside the Mumbai Metropolitan Region, please contact our sales team for availability and commercial arrangements.
Order Processing & Delivery Timeline
Orders are processed during business hours upon receipt and confirmation.
All confirmed orders are typically delivered within 1 to 2 business days from the date of order placement.
Delivery schedules may vary during public holidays, adverse weather conditions, or unforeseen logistical disruptions.
Cold Chain Delivery
To ensure product quality and food safety:
All deliveries are made using refrigerated vehicles.
Products are transported and delivered at a temperature of approximately -18°C or below.
Customers are requested to inspect products at the time of delivery and confirm that the frozen condition has been maintained.
Storage Requirements
All VegCrop frozen products must be stored at -18°C or below immediately upon receipt.
Customers are responsible for:
Maintaining proper freezer storage facilities.
Ensuring products remain frozen until use.
Following recommended storage and handling instructions.
VegCrop shall not be responsible for any quality issues arising from improper storage, thawing, temperature abuse, or mishandling after delivery.
Delivery Location
All HORECA orders are dispatched from:
VegCrop Agro Products Pvt. Ltd.
K7/D, Kothari Warehouse No. 3 CHS Ltd.
Tikujiniwadi Road, Manpada
Thane West – 400610
Maharashtra, India
Delivery Acceptance
Upon delivery, customers are requested to:
Verify product quantities and condition.
Report any discrepancies immediately at the time of delivery.
Ensure authorized personnel are available to receive the shipment.
Contact Us
For delivery assistance, order status, or shipping-related inquiries, please contact:
VegCrop HORECA Support
Phone: +91 8169109062
Email: sales@vegcrop.in
VegCrop reserves the right to modify this Shipping Policy at any time without prior notice.
Privacy Policy
VegCrop HORECA Privacy Policy
Effective Date: June 2026
VegCrop Agro Products Pvt. Ltd. ("VegCrop", "we", "our", or "us") values your privacy and is committed to protecting the personal information you share with us through horeca.vegcrop.in ("Website").
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit inquiries, request product information, or place orders.
Information We Collect
We may collect the following information:
Business Information
Business Name
Contact Person Name
Restaurant, Hotel, Café, Catering or Company Name
GST Number (where applicable)
Contact Information
Mobile Number
Email Address
Delivery Address
Billing Address
Website Information
IP Address
Browser Information
Device Information
Website Usage Data
Cookies and Analytics Information
How We Use Your Information
We use your information to:
Process and fulfill orders
Respond to inquiries and support requests
Schedule product demonstrations and meetings
Share product catalogues and promotional offers
Improve our products and services
Communicate order status and delivery information
Comply with legal and regulatory requirements
Marketing Communications
By submitting your information on our website, you may receive:
Product updates
Promotional offers
New product launches
Industry insights
HORECA solutions and service communications
You may opt out of marketing communications at any time by contacting us.
Data Protection
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of electronic transmission or storage is completely secure.
Information Sharing
VegCrop does not sell, rent, or trade customer information to third parties.
We may share information with:
Delivery and logistics partners
Technology service providers
Payment service providers
Government or regulatory authorities when required by law
Such parties are permitted to use the information only for the specific services they provide to VegCrop.
Cookies
Our website may use cookies and similar technologies to:
Improve user experience
Analyze website traffic
Remember user preferences
Enhance website functionality
You may disable cookies through your browser settings; however, some website features may not function properly.
Third-Party Links
Our website may contain links to third-party websites. VegCrop is not responsible for the privacy practices, content, or security of such external websites.
Data Retention
We retain customer information only for as long as necessary to:
Provide services
Fulfill contractual obligations
Meet legal and regulatory requirements
Maintain business records
Your Rights
You may request to:
Access your personal information
Correct inaccurate information
Update your contact details
Request deletion of information where legally permissible
To exercise these rights, please contact us using the details below.
Contact Us
For privacy-related questions or requests, please contact:
VegCrop Agro Products Pvt. Ltd.
Address:
K7/D, Kothari Warehouse No. 3 CHS Ltd.
Tikujiniwadi Road, Manpada
Thane West – 400610
Maharashtra, India
Phone: +91 8169109062
Email: sales@vegcrop.in
Changes to This Privacy Policy
VegCrop reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page and become effective immediately upon publication.
By using horeca.vegcrop.in, you consent to the collection and use of information as described in this Privacy Policy.
Address
VegCrop Agro Products Pvt Ltd
K7/D Part 6, Kothari Warhouse No. 3 CHS Ltd, Tikujiwadi Road, Thane 400610
Conact -+91 8169109052
Email sales@vegcrop..in
Socila - https://www.instagram.com/veg_crop/
